SAME DAY DISPATCH MON-FRI

On all orders placed before 2pm

EXCELLENT CUSTOMER SERVICE

Get in touch, we’re here to help

FREE SHIPPING

On all orders over £20

Image of nic nic shots with the title help centre and approval badgesImage of nic nic shots with the title help centre and approval badges

HAVE A QUESTION?

HOW CAN WE HELP?

Top Frequently asked questions

Vaping is widely seen as a safer alternative than smoking traditional cigarettes.

It requires two fundamental elements; a vaping device and a compatible e-liquid. The vaping device, or e-cigarette, essentially vaporises the e-liquid to produce a vapour which is then inhaled and exhaled by the user.

In 2015, Public Health England found that vaping is 95% safer than smoking cigarettes.

At My Vapery, we focus on premium products that are tried and tested by thousands of users every day. We are fully compliant to all TPD regulations and our Responsible Vaping campaign sets the standard for product safety and quality management.

Over 41 million people worldwide have made the switch from tobacco through the use of vaping devices.

As confirmed by many independent organisations, including Public Health England and the NHS, vaping reputable e-liquids is significantly less harmful than smoking.

Flexible nicotine strengths allow you to retain an effective nicotine dosage without all the harmful chemicals associated with smoking.

Our e-liquid products are made using Vegetable Glycerine, Propylene Glycol, Flavourings and Nicotine – nothing else. What’s more, all our e-liquids are manufactured in the UK and we follow strict regulations to ensure the quality of our products.

Many vapers are turning to Nicotine salts as an alternative to traditional freebase nicotine e-liquids. Nicotine salts are found naturally in tobacco leaves and produce a perfectly smooth vaping experience with minimal throat irritation.

The nicotine is also absorbed faster and remains in your system for longer, providing a more intense level of satisfaction than freebase nicotine. For this reason, vapers are able to reduce their nicotine strength and still enjoy an effective nicotine hit.

CBD, short for cannabidiol, is a naturally occurring extract derived from the Cannabis plant. CBD is non-psychoactive, meaning it doesn’t produce a ‘high’ effect’ and is trending as a key ingredient in many natural creams, drops and e-liquids.

A growing body of academic research into the uses of CBD suggests that it may help alleviate the symptoms of pain, anxiety and insomnia. However, this field of study remains ongoing and there is no conclusive evidence proving these claims.

Yes. If you are not satisfied with your item/s, customers within the UK and EU have the right to withdraw from a purchase within 14 days after delivery. Please see our Refunds Policy for further details.


Photo of a woman with an earpiece featuring the title Customer Support and approval badgesPhoto of a woman with an earpiece featuring the title Customer Support and approval badges

Get in Touch

Interested in learning more about our products? Have a comment or query?

At MyVapery, we provide exceptional customer service like we’d want to experience ourselves. With two dedicated teams based in the UK and the UAE, you’ll get through to a friendly human on the other end of the phone. From the simple to the complicated, we’re here to help.

   +44 01772 953086

   sales@myvapery.com


FAQ

Delivery Questions

My Vapery offers a range of flexible delivery options to suit your needs.

£2.99 Royal Mail 2nd Class – Delivery in 2 to 3 working days.
£4.99 DPD Standard Same Day Dispatch*
Next day delivery to UK Mainland (except on weekends)
£18.00 DPD European Delivery - Fast and reliable international delivery service. Please allow up to 7 working days

*Same Day Dispatch applies on all orders placed before 2pm GMT from Monday-Friday

Yes. We offer a fast and reliable European delivery service via DPD European Delivery.

Yes. If you are not satisfied with your item/s, customers within the UK and EU have the right to withdraw from a purchase within 14 days after delivery. Please see our Refunds Policy for further details.

Product Information

Shortfill e-liquids are underfilled bottles of e-liquid that do not contain nicotine. They are designed to allow room for nicotine shots to be added.

The Tobacco Products Directive, or TPD, is a European directive which regulates the sale and merchandising of e-cigarette products. The TPD ensures vaping companies in the UK and EU implement the highest safety and quality standards for their customers.

For more details on TPD regulations please visit: https://www.gov.uk/guidance/e-cigarettes-regulations-for-consumer-products

Many vapers are turning to Nicotine salts as an alternative to traditional freebase nicotine e-liquids. Nicotine salts are found naturally in tobacco leaves and produce a perfectly smooth vaping experience with minimal throat irritation.

The nicotine is also absorbed faster and remains in your system for longer, providing a more intense level of satisfaction than freebase nicotine. For this reason, vapers are able to reduce their nicotine strength and still enjoy an effective nicotine hit.

You may find some e-liquids say 20mg/ml Nicotine on one part of the label and then 36mg/ml elsewhere! This can be confusing but it’s all to do with the chemical difference between Nicotine salt and Freebase Nicotine.

Both figures are correct because 36mg/ml of Nicotine salt is equivalent to 20mg/ml of Freebase Nicotine. These products comply with the TPD nicotine regulations while simultaneously providing an effective nicotine hit.

Our e-liquid products are made using Vegetable Glycerine, Propylene Glycol, Flavourings and Nicotine – nothing else. What’s more, all our e-liquids are manufactured in the UK and we follow strict regulations to ensure the quality of our products.

CBD, short for cannabidiol, is a naturally occurring extract derived from the Cannabis plant. CBD is non-psychoactive, meaning it doesn’t produce a ‘high’ effect’ and is trending as a key ingredient in many natural creams, drops and e-liquids.

A growing body of academic research into the uses of CBD suggests that it may help alleviate the symptoms of pain, anxiety and insomnia. However, this field of study remains ongoing and there is no conclusive evidence proving these claims.

General Questions

Vaping is widely seen as a safer alternative than smoking traditional cigarettes.

It requires two fundamental elements; a vaping device and a compatible e-liquid. The vaping device, or e-cigarette, essentially vaporises the e-liquid to produce a vapour which is then inhaled and exhaled by the user.

In 2015, Public Health England found that vaping is 95% safer than smoking cigarettes.

At My Vapery, we focus on premium products that are tried and tested by thousands of users every day. We are fully compliant to all TPD regulations and our Responsible Vaping campaign sets the standard for product safety and quality management. .

Over 41 million people worldwide have made the switch from tobacco through the use of vaping devices.

As confirmed by many independent organisations, including Public Health England and the NHS, vaping reputable e-liquids is significantly less harmful than smoking.

Flexible nicotine strengths allow you to retain an effective nicotine dosage without all the harmful chemicals associated with smoking.

Depending on how heavy a smoker you are, this will determine the nicotine strength you should be using. Here’s a general guide:

Heavy Smoker
If you’re currently smoking over 20 a day, you’ll need a high strength nicotine dosage to start things off. Take a look at our Nic Nic Short Fill range for high intensity Nicotine Shots at 20mg/ml available in a range of classic flavours.

Medium Smoker
For you medium smokers on 10 to 20 cigarettes a day, we recommend trying a Nicotine strength between 12-18mg/ml. We’ve developed an exciting list of shortfill brand options you can choose from with a huge range of flavours. Light Smoker

We recommend that lighter smokers on less than 10 cigarettes a day should consider using low intensity nicotine-based e-liquids. Check out our premium Vape:50 range with a selection of 18 delicious flavours to choose from, offering a low intensity 6mg/ml of nicotine.

Yes, nicotine is categorised by NHS England as a ‘highly addictive’ substance. Nicotine cravings can be very strong and remains the primary reason why people carry on smoking cigarettes.

Our nicotine-based e-liquids have varying levels of nicotine specifically designed to help smokers gradually quit at their own pace. Vapers have the flexibility to lower their nicotine strength over time and, ultimately, cut nicotine out completely.

Yes, Reward Points can be earned throughout the My Vapery Store. This is just one of the ways we thank you for being a loyal customer.

For further details on how to collect and spend your points, head over to the Reward Points Centre.

My Vapery has a dedicated customer service team based in Preston, UK. If you have any questions or comments, please get in touch with us today via email or phone.

UK Phone: 01772 954086

Email: sales@myvapery.com

15 Sedgwick Street,
Preston,
PR1 1TP,
United Kingdom